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Nfe (Nota fiscal document) stuck in 102 status unable to cancel

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Hi All

 

Does any one give his expert advice.

 

I have one nota fiscal document with Sefaz (brasil govt server) status code 102 ( approved number voidance) but user unable to cancel that.

I served and found below comment on one of SAP portal but not sure how to perform those. also I anyone faced the similar issue, kindly share his experience.

 

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To clarify the SEFAZ status (102) you must set the
ERP/NFE status manually. Choose finish skipping in the details view of the
skipped NFE and a popup will appear with input fields for the data from the
SEFAZ web site:

 

Protocol number

 

 

Date/time of
authorization

 

 

The protocol number proves that the skipping was
successful at SEFAZ. Further, the following entry about the skipping is
archived:

 

The protocol data (skip NF-e) was entered manually
by the user due to communication problems with SEFAZ.

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