Hello Experts,
Please help me the below scenario how to fix. This is important for me to fix.
No one has replied so far. Please help to share your knowledge.
Created Rebate agreement and rebate value accrued and available to pay $ 50. Then I posted manual accurals with the value $ - 50. So total amount accrued as $ 100. Then verified clicking the Pay button and it shows $ 100 which is correct.
Then I tried to do the final settlement then it show's only & 50 and if I click on continue button Credit memo request generated.
Then the values are shown as below:
Customer Rebate % $ 50
Customer Rebate % Ac $ - 100
As per my understanding while doing the final settlement system is not considering the Manual accural value.
Finance team was not happy with accounting entries and having the difference of the values.
Can you guys please help me on this issue? Let me know if you need any further information.
Thanks & Regards,
SK