Hi Guys,
We have an Output type that triggers Emails to our customers on Invoice Creation. Config: Transmission Medium - 7, Dispatch Time- 4 (Send Immediately on saving)
We use a Custom copy of SDBILLDL which runs as a batch job to create these invoices. The invoices are generated correctly with Accounting Document posting as well.
Problem starts in the Mail Output: It is very random, Output is created and triggered for certain invoices and for others its not even created. This occurence is observed even for the same BillTo Partner within a batch run - Output is created for one invoice and for other document it will not be created.
We have checked all Master data and everything is correct: Output determination procedure, Access Sequences and Output condition records.
This intermittent behaviour of Output creation is causing Invoices not eing sent to customers and huge financial loss.We can use the help of experts out here. Please post here incase more details are required.
Thanks in Advance.
Regards
Rahul