Hi,
I am hoping someone has some insight here. My situation is as follows:
- Sales Contracts are interfaced from Siebel in high volumes, with unvalidated customer credit card data
- Authorizations and Billing in SAP result in a large number(4000-5000 per month) of failed authorizations, and corresponding billing documents failed to pass to accounting because of this same reason
The end users wish to reprocess those same contracts, but pass the billing to accounting as terms A/R, not with credit card data. This is quite cumbersome as the billing docs need to be reversed, contract credit card data updated(limited), and billing to be performed again. In a system that processes nearly 30,000 unique contracts a month, doing this manually is not an option.
Anyone have any thoughts or experience dealing with this situation? VFX3 and VCC1 do not solve any of the problem because the billing documents are blocked.
thanks
Nathan