Hi all,
I have an issue with a user that created settlements against two rebate agreements that they want to reverse the settlement on and pay in full. The y both have a status of "C". Both have credit memo requests, and one has had a credit memo that was cancelled. We have tried to delete the memo request, but the document cannot be deleted. We have also rejected all the line items, but it still does not change the agreement status back to "A" or "B" so a payment can be made.
I have read up on this, but do not know the best or easiest way to be able to get the agreements paid, in terms of getting the status changed so it is editable, copying the agreement to a new one, etc. If you have experienced something like this before and could suggest the best way to handle or how you were able to do it, any help is appreciated.
Thanks,
Zack